How To Update The Firmware On The Soundbrenner Pulse

Follow

Comments

18 comments

  • Avatar
    Tim Feetham

    Have an online account, but app can't find it.

  • Avatar
    Florian Simmendinger

    Hi Tim, please contact our team at support@soundbrenner.com and they should be able to help you. Generally the accounts you register in the web browser in Zendesk are separate from the accounts you use in our mobile app. In case you haven't registered in our mobile app you can go ahead and do so from the Settings menu! In case that wasn't your issue a spell check will likely solve your issue. If all else fails feel free to contact the support e-mail above and we're happy to help you out!

  • Avatar
    Brad Pirtle

    What happened to the Android article for updating firmware?  Running the Android app, clicking on the SBP, selecting Software Update... just goes to a blank screen.  Please help!

    App version 1.1.7 and firmware 1.0.6

  • Avatar
    Florian Simmendinger

    Hi Brad, thanks for letting us know about the broken link. We're working on it! Please contact us at support@soundbrenner.com in the meantime so we can help you right away!

  • Avatar
    Allen Arnold

    can you update the app for the mac (computer) to be able to update from that instead of using the app. its not working on my android phone....

  • Avatar
    Florian Simmendinger

    Hi Allen, why is it not working on your Android phone? Please contact our customer support and we're ready to help you get it done!

  • Avatar
    Andrew Choong

    iOS. Firmware update stuck at 18%. Not moving. Any ideas?

  • Avatar
    Florian Simmendinger

    Hi Andrew, did you try to re-start the firmware update? If yes, does it always get stuck at 18%? Its a strange bug since we haven't heard of it before. Please contact our customer support and we help you asap!

  • Avatar
    Andrew Choong

    Thanks Florian. Was brave, cancelled and restarted the update. Worked like a charm with no issues!

  • Avatar
    Florian Simmendinger

    Awesome!

  • Avatar
    martin swingler

    Hi,

    I'm felling very frustrated. I cannot update the firmware because my Pulse disconnected from the app every time I try. I get this error message: "Sound Brenner Pulse Disconnected. An error occurred while trying to connect to the firmware update service of Soundbrenner Pulse."
    I have tried about 10 times. I have reset the unit, too. Nothing helps.
    My phone is a Galaxy S8. Please can you tell me where the problem could be?

    Thanks,

    Martin

  • Avatar
    Saba

    Hello Martin, 

    We're sorry for the issues you are having with the firmware update. Currently, we are having troubles updating the firmware using Android 8. Our team is working hard on the issue and soon we'll be able to release the fix. Please accept our apologies for the inconvenience caused. 

    You may try to update the firmware with a different mobile device which is not using Android 8. 

    Best, 

  • Avatar
    Juan Manuel Brassesco

    I've had the same trouble like Martín. I had a Moto x4, and the trouble go on. I couldn't update the firmware (specially battery service) because the metronome disconnected from the app before the actualization finish. I hope you could fix the crash beacause the battery really need the actualization. I full charged the metronome the first time, i used it less than two hours and the battery dead. o.o

  • Avatar
    Wiktor Sajdak

    Is there any chance to update SB firmware at this moment? I tried to update it with Samsung S8 (android 8,0) but the only thing I got, was a message "Sound Brenner Pulse Disconnected. An error occurred while trying to connect to the firmware update service of Soundbrenner Pulse."

    I also tried to do it with Honor 5X (Andorid 6.0.1) but in this case, my phone can't pair with SB Pulse at all.

  • Avatar
    Florian Simmendinger

    I know our team has a version of our app running with which we successfully can update the firmware on Android 8.0. We're hoping to be able to release that within July to everyone, it's currently reviewed by our QC engineers!

  • Avatar
    Wiktor Sajdak

    Will you post an information about new version release here? I don't want to check it everyday.

  • Avatar
    Florian Simmendinger

    Hi Wiktor, we will send out social media posts & an e-mail newsletter once we release the app. If you sign up to our e-mails you can't miss it :)

  • Avatar
    Stefano Soru

    Hi! I have the some problem: I can't update firmware because the device turn off during the update. I use adnroid 8.00 on my phone.

Please sign in to leave a comment.