We offer warranty for workmanship and material defects for 12 months from the original date of purchase.
If you ordered the product on our website we will handle the return process for you. If your product is defective you may have to send it back to us to Hong Kong for inspection. If we can confirm the defect you will be refunded your shipping cost and we will send you a replacement unit free of charge. Please obtain a receipt from your shipping provider which enables us to process the refund via PayPal. We will refund up to $25 USD for return shipping.
If you would like to process a return simply contact firstname.lastname@example.org.
Learn more in our Sales Terms: http://www.soundbrenner.com/warranty-and-sales-terms/