Do you ship internationally?
Absolutely! We’re a global company and ship to almost every country in the world. To find out if we ship to you, simply initiate the checkout process and see if your country is available for selection.
How much does shipping cost and how long does it take?
Simply initiate the checkout process and enter your address. Our system will tell you the shipping costs and give you an estimate for the duration.
Please note that due to the ongoing impact of the COVID pandemic the global logistics supply chain is currently under unprecedented strain. As a result, our logistics partners may have unexpected delays. This makes predicting the shipping duration at times very difficult and delays out of our control. We are sorry in case this happens to your order and we are working hard with our partners to resolve every issue.
Can I return Soundbrenner products if I change my mind?
Yes, you can return any item you purchased on our web store to us within 30 days of receipt and you will get your money back (excluding shipping costs). For more information check our terms of sale.
Do you offer a product warranty?
Yes, we offer a 1 year warranty on all of our products. If your item has a defect due to a mistake on our part, we will send you a replacement free of charge. For more information check our terms of warranty.
When will I receive the tracking number?
When your order is dispatched, you’ll receive an email with tracking details.
Do you ship to P.O. boxes?
Our logistic partners require a signature upon delivery so unfortunately they are unable to make deliveries to P.O. boxes.
Do I have to pay additional taxes and duties?
We try to avoid international shipments whenever possible, so your government won't charge you additional taxes or duties. However, sometimes there is no other way around international shipments and in this case you will be responsible for all taxes and duties that may occur. For more information check our terms of sale.
Feel free to contact our team and we're happy to answer your questions!