For the Core to receive notifications, iOS and Android require a number of permissions. When you connect your Core for the first time to our app, we will ask for these permissions automatically during the device setup.
If you are unable to receive notifications after the setup, try out the steps below.
If you have an iOS device:
Your mobile device needs to give Core permission to receive notifications. To do that, go to the "Settings" app on iOS (outside the Soundbrenner app) → "Bluetooth" → Tap on (i) next to your Core → Enable “Share System Notifications”.
If you are still having troubles, you can review the "Show Previews" setting of your notifications. To do that, go to the "Settings" app on iOS → "Notifications" → "Show Previews". There you need to either select the option "Always" or "When Unlocked". If you select the option "Never" your iOS device will not sent the notification to your Core.
Note that this global "Show Previews" setting can be customized for each app individually, so if you still have problems go to the "Settings" app on iOS → "Notifications"→ Scroll down and select the app you want to check → "Show Previews" and also make sure it is set to "Always" or "When Unlocked".
If you have an Android device:
First, make sure you have the latest app version from Google Play installed (version 1.23.0 or above). If you are not sure if you have the latest version, just go to our app's listing on Google Play and check if there's an update available.
Also, your mobile device needs to give the Soundbrenner app permission to 1) always have access to your location and 2) to your notifications. To check your permission status, open our mobile app, go to "Settings" → select your Core → "Smartwatch". If there's no warning below the switch for "Smartphone notifications" you are all set. If there is, follow the on-screen instructions to grant permission.
Additional troubleshooting steps for both iOS & Android:
- Make sure you have the latest firmware version installed on your Core (1.5.1 or above). Learn how to update the firmware of your Core here.
- Navigate to the "Settings" app on your Core and make sure the "Smartphone notifications" setting is turned on.
- The Core can only receive notifications from the mobile device it was initially unlocked with to ensure privacy during multi-player sync. If you have trouble receiving notifications despite all permissions in place, we recommend to perform a factory reset of your Core and set it up from scratch with the account you're currently logged in.
- If you are still unable to get notifications to work, please reach out to our team at email@example.com. We're looking forward to helping you out.
Here is a video we released once we launched Android notifications in October 2020. It might contain helpful information, so take a look if your mobile device runs on Android: